Refund policy

Which purchases this covers

This policy applies to individual self-paced courses labeled Professional Development — Non-Credit or Exam Preparation — Non-Credit. It does not cover Virginia continuing education (CE) courses, memberships or subscriptions, or employer and group contracts. Those are handled under their own terms.

Standard full refund

You can get a full refund if all three of these are true:

• You ask within 7 calendar days after your purchase.
• You have completed less than 10% of the course’s lessons.
• No completion certificate has been issued for the course.

We check these against your account records (your payment time and the lessons marked complete), not an estimate shown on screen.

Duplicate charges and access problems

You will get a full refund if you were charged twice for the same course, or if we cannot provide access to the course you bought.

Everything else

Partial refunds and any other refund requests are reviewed individually.

What happens after a refund

Once a full refund is confirmed, you lose access only to the course from that refunded purchase. Any other valid purchase you hold keeps its access. Asking for a refund does not remove access by itself, and neither does a partial refund.

Your course progress records are kept. A refund does not delete them or cancel a certificate.

Timing

Approved refunds are started within 10 business days. How long it takes to show up on your statement depends on your card issuer or bank.

How to ask

Email jlovell@meridiancompliancegroup.com with the email address on your account, the course name and the reason for your request.

Your rights

Nothing in this policy limits any rights you have under applicable law. See also our Terms of use.